Last updated: October 2026
We want you to be happy with your purchase. Because our products are personal care items, we follow the policy below for hygiene and safety reasons.
When you can request a return or replacement
- The product arrived damaged, broken or leaking.
- You received the wrong product or an item is missing.
- The product is expired on arrival.
How to request
- Contact us on WhatsApp (+92 311 6761911) within 48 hours of receiving your parcel.
- Share your order number and clear photos or an unboxing video of the product and packaging.
- Once approved, we will arrange a free replacement or a refund.
What cannot be returned
- Opened or used products, unless they arrived damaged or wrong.
- Products without original packaging.
- Requests made after 48 hours of delivery.
Refunds
- Approved refunds are processed within 5–7 working days.
- Refunds are sent by bank transfer, JazzCash or Easypaisa to the account you provide.
- For advance-payment orders cancelled before dispatch, the full amount is refunded.
Order cancellation
You can cancel your order free of charge before it is dispatched by messaging us on WhatsApp. Please do not refuse a Cash on Delivery parcel without a valid reason, as this causes delivery costs for us.